Residents who give us their e-mail address on-line may receive periodic mailings from us. If you decide you do not wish to receive any e-mails from us after you have supplied your address, please let us know by contacting us at the address listed in the contact section of the web site or use the unsubscribe link supplied in the e-mail.
Privacy and Trust
Earning residents' trust is important to the success of any Village, and since our Village relies on the Internet as a communication medium, it is crucial.
Since the vast majority of our resident interaction is conducted over the Internet we must instill a high level of confidence that the sensitive information required to e-mail and process payments will not be accessible to third parties.
Web Site Privacy
Being an Internet-enabled Village, you must be able to trust our Internet-based services. Residents must feel comfortable, revealing extremely sensitive information to us on-line. We must be able to ensure that information is transmitted from the applicant's browser, to our server with a minimal chance of snooping. And when someone does trust us with information, we must ensure that the information does not leave us either willingly, or by force.
Below is an outline of the Village of Glendale Heights' privacy/security policy:
* The Village of Glendale Heights does not collect any information that is not required to accomplish the tasks that you have asked of it.
* The System does not collect information that you have not specifically told it.
We guard your online transactions! The actual transmission of your payment information over the Internet is at its safest when your web browser canmake an encrypted connection, and for your protection, we will only process your payment if you can make such a connection. If you have trouble with the encrypted connection, your computer, web browser, or Internet connection cannot support SSL (Secure Socket Layer), then you'll want to contact us for assistance.
Online Refund Policy
In the event that your payment was charged in duplicate to your credit card or paid by check in error or without your permission, we will honor your request to cancel the duplicate transaction and refund your payment in full, as long as the request is made within ninety (90) days of the original transaction.
If your original payment was made by credit card, the period of ninety (90) days will begin from the transaction processing date. If payment was made by check, the period of ninety (90) days will begin from the date the check was written. We reserve the right to revise this policy at any time.